Comments on: Is the customer always right?

By: Beth Charette

Beth Charette — Mon, 01 Feb 2010 05:06:37 +0000

I got fired once for supporting the concept of “the customer is always right.”

I was working in a clothing store and a man entered the shop.

He was looking for a turtleneck sweater.

As it happened, we didn’t carry them, but our main competition across the road did, and I knew it.

I showed the customer what we had, and he told me why he wanted a turtleneck. I had to agree with him that, for his purposes, a turtleneck was absolutely the best choice for him.

So, I told him that the store across the road had some very nice turtlenecks.

The customer was out the door no more than two minutes when the owner came up to me and said.

You know, the customer is always right and you are fired.

Beth

ToysPeriod is a leading online shop specializing in lego sets and model railroad equipment.
Beth Charette´s last blog ..New Article: An Environmentally Aware Toy Business: One Customer’s Take

By: matblogger

matblogger — Sun, 06 Dec 2009 03:23:11 +0000

Isn’t that equivalent to whoring oneself?
matblogger´s last blog ..Apple getting sued again?

By: mini@Refleksna masaža stopal

mini@Refleksna masaža stopal — Wed, 02 Dec 2009 07:54:31 +0000

Even if the customer isn’t always right, It’s better for your business to say that he’s right and be quiet

By: hannah

hannah — Sat, 14 Nov 2009 01:30:30 +0000

i fully agree

By: Eren Mckay

Eren Mckay — Wed, 11 Nov 2009 02:15:39 +0000

A customer is only right until they are wrong.
Right and wrong can not be determined by the relation of the person to you.
Right and wrong is what is fair. If someone is trying to take more than they deserve then they are not right whether they are a customer, boss, or president of the country. Right and wrong can’t be determined by the status quo.
Hope this helps,
Eren
Eren Mckay´s last blog ..Ways to meet and make friends online

By: Naoko

Naoko — Mon, 02 Nov 2009 04:24:50 +0000

There are some customers who cannot help but be wrong. I’m dealing with a few of them, and it’s always bad when they put their other colleagues to shame with their “Me me me me!” demands.

If you’re a freelancer and/or own your business, then you probably have greater freedom in telling the customers (politely) that you can’t take them on after the project’s done. If you’re employed like I am under someone else… tahu-tahu sajelah.
Naoko´s last blog ..[Nanowrimo 09] Keys To Twilight